Service Area Manager
Why Join Us?
This role is built for professionals who want to be more than just a salesman—you’ll serve as a trusted advisor to customers and a key driver of business performance. As a Service Area Manager, you’ll work directly with customers to improve equipment uptime, reliability, and total cost of ownership while owning meaningful service revenue and growth for your region.
You’ll have the freedom to manage customer relationships end-to-end, the support of experienced technical and operational teams, and the visibility to see your recommendations translate into real, measurable customer outcomes.
Why You’ll Love Working Here
· Make a real impact on customer performance, satisfaction, and long-term relationships
· Empowerment and trust to make decisions and execute service strategies
· Strong collaboration with service, sales, engineering, and operations teams
· Balanced role combining customer engagement, data analysis, and problem-solving
· Career growth opportunities into senior service or strategic account roles
· Incentives tied to customer outcomes and revenue growth
What You’ll Do
The Service Area Manager (SAM) delivers a high-quality customer experience by building and maintaining strong customer relationships and serving as a trusted advisor. The role provides performance insights, technical expertise, and practical recommendations to help customers achieve optimal uptime, reliability, and total cost of ownership.
The SAM is accountable for achieving regional service revenue, profitability, and growth targets while collaborating closely with internal teams to execute service sales and tactical plans. This role requires weekly regional travel (approximately 90%).
Key Responsibilities
· Build and maintain strong customer relationships
· Drive customer satisfaction through improved uptime and reliability
· Analyze downtime, performance, and maintenance data
· Provide actionable recommendations to improve efficiency
· Apply preventive, predictive, and solution based maintenance principles
· Identify service and aftermarket sales opportunities
· Execute regional service sales plans
· Collaborate cross-functionally with internal teams
· Conduct customer performance reviews
· Travel weekly (approximately 90%), with occasional international travel
What We’re Looking For
Education
Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent experience
Experience
3–5 years of experience in customer management, key account management, field service, or industrial services
Skills
· Experience improving equipment uptime and reliability
· Knowledge of preventive, predictive, and RCM maintenance
· Ability to analyze downtime and performance KPIs
· Service or aftermarket sales experience
· Strong customer relationship management skills
· CRM and service management system proficiency
· Excellent communication and problem-solving skills
- Department
- Global Services
- Locations
- Lenexa, North America
- Remote status
- Hybrid
- Employment type
- Full-time
Lenexa, North America
About HAARSLEV
The global population continues to rise and the world’s supply of vital proteins, minerals, fuel and other essentials are increasingly under pressure. Making more efficient use of these limited resources is crucial for our shared future.
Although not familiar to the general public, “rendering” and related processes are essential in squeezing more nutrition and other value out of the resources the world has at hand.
Instead of simply discarding and throwing away the many kinds of leftovers and residue from processing different kinds of meat, poultry and fish, Haarslev processing technology breaks this potentially valuable material down into its many constituent parts – including proteins, minerals, ingredients and fuels we can use. These often have value, as well as considerable potential for new product streams and new revenue.
Haarslev helps make this all happen, by providing the specialist
knowhow and equipment needed to make sure rendering is a safe, healthy and
financially viable activity. Which is why Haarslev is the world’s no. 1
provider of rendering and related processing solutions.