Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Customer Support Coordinator.

The job

The Customer Support Coordinator (CSC) is an essential part of the Commercial Service Department and is responsible for supporting the customer through a 360-degree customer service approach. You will report to the Customer Service Manager and be a part of the Global Services team in North America.

Tasks and responsibilities

• Responsible for supporting the Customer, Service Area Manager and the Capital Sales organization
  

• Responsible for the operational excellence of the Customer Journey providing 360 degrees of care

• Responsible for Service Revenue - intake, maintenance, and an increase utilizing a Proactive customer approach

• Responsible to serve as primary contact for assigned accounts regarding all interactions with Haarslev

• Achieve set Monthly, Quarterly, Yearly goals and targets that will affect set KPI’s

• CRM Responsible

  • Install Base Integrity (data entry and maintenance)

  • Account and Contact Integrity (data entry and maintenance)

  • Opportunity creation and maintenance

  • Lead order creation

  • Sales Order entry and maintenance

  • Case creation and maintenance

  • Overall execution of the Service Delivery Process

• Responsible for Install base evaluation with use of pro-active plan to approach the market to increase rebuild, upgrade, promotional…. sales

• Responsible for Proactive Part Sales and Service Product Revenue Increase

• Prepare quotes for spare parts and flat rate rebuilds from customers and US capital sales jobs

• Ensures proper follow up on opportunities, requests, and inquiries with Customer

• Enter and maintain customer requests in appropriate internal software (Sage and CRM)

• Follow-up on customer requests and needs

• Respond to emergency needs of customers by collecting necessary information, determining the appropriate solution, developing a plan of action, and working amongst with the team to resolve the customer’s issue.

• Handle situations that may require extensive research according to the customer need, escalating within the team as necessary

• Cross-reference information in Sage, XAL, operating manuals, and to ensure accuracy of all quotes and orders

What we want from you

We're on the lookout for a CAR who:

• 3 years of customer service experience or an Associate’s Degree
  

• Knowledge or experience in the field of rendering is a benefit

• Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities

• Proficient with Microsoft Office, Sage, and CRM experience a plus

• Strong written and verbal communication skills

• Proficient in building strong relationships with customers and becoming a trusted advisor

• Attention to detail, excellent organizational skills and accuracy is a must have; strong analytical mindset, problem solving skills, technical aptitude and the ability to work effectively in a team environment.

• Must be adaptable and be able to consistently deal with ever-changing conditions

• Be willing to be on call after hours as needed

**Some travel maybe required

Haarslev provides benefits that include

• An exceptional pathway for professional and personal growth and development

• Being a part of a skilled, international team working towards a better tomorrow

• An open, supportive company culture

• A healthy work/life balance: we value our employees being able to carve out time for family, friends and activities that help them thrive. 

Application

If you think this sounds like a good match, and you‘re interested in joining one of the leading processing technology companies in the world, please apply below. We do not accept applications via e-mail – you must use the online form to submit your application.

Haarslev encourages anyone interested and suitably qualified to apply for this position.

The recruitment process

The application process consists of a short call with HR, followed by an interview with the hiring manager.